Refund policy
At Happy Puppy Co., we want you and your pup to be completely satisfied with every purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Products must be returned in their original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened pet treats or food products
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly replace the item at no additional cost.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please email us at [your email address] with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We'll work quickly to resolve the problem.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product is defective
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
How to Start a Return
To initiate a return, contact us at:
Happy Puppy Co.
Email: [happypuppyco1@gmail.com]
Website: [happypuppyco.store]
Please include your order number and reason for the return.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at [happypuppyco1@gmail.com].